Privacy Policy

This Privacy Policy describes how Kadefy.ai, operated by JMDJ Beheer B.V., collects, uses, and shares information when you use our platform and products. This policy applies to all Kadefy.ai services, including but not limited to:

      • Kadefy MarketingOS – Social Approver – our social content approval application available on third-party platforms including TikTok (https://marketingos.kadefy.ai/)

    These products are collectively referred to as “our services” or “our platform” throughout this policy. By using any of our services, you agree to the collection and use of information in accordance with this policy.

    1. Information We Collect

    We collect information that you provide directly, information generated through your use of our services, and information from third-party sources. This applies across all of our products, including the AI Chatbot Builder, Social.Kadefy.ai, and Kadefy MarketingOS – Social Approver.

        • Personal Information: Name, email address, and phone number when you create an account, connect a third-party platform (such as TikTok, Instagram, or Facebook), or fill out a lead capture form.

        • Derivative Data: Usage data automatically collected when you interact with any of our products, including IP address, browser type, device information, pages visited, and timestamps.

        • Financial Data: Payment information processed securely through our payment provider (Mollie). We do not store credit card numbers on our servers.

        • Third-Party Data: If you connect third-party services (e.g., TikTok, Instagram, Facebook, or other social media platforms) or sign in via social login, we may receive profile information, content data, and platform-specific identifiers from those providers.

        • Social Media Content: When using Social.Kadefy.ai or Kadefy MarketingOS – Social Approver, we may process social media content, posts, and related metadata that you create, schedule, or approve through our platform.

      2. How We Use Your Information

      We use the information we collect across our products for the following purposes:

          • Process transactions and send related billing information.

          • Improve our services, including AI response quality in the AI Chatbot Builder, social media management features in Social.Kadefy.ai, and content approval workflows in Kadefy MarketingOS – Social Approver.

          • Communicate with you about your account, updates, and support requests.

          • Monitor usage patterns to detect abuse, prevent fraud, and enforce our terms.

          • Facilitate social media content scheduling, publishing, and approval across connected platforms.

          • Respond to your inquiries, comments, and customer support requests.

          • Protect the rights, property, and safety of our users and the public.

        3. Sharing Your Information

        We do not sell your personal information. We may share your information in the following circumstances:

            • Service Providers: We share data with trusted third parties that help us operate our platform, including OpenAI for AI processing, Convex for database hosting, Clerk for authentication, Mollie for payments, and social media platforms (such as TikTok, Instagram, and Facebook) as required to deliver our Social.Kadefy.ai and Kadefy MarketingOS – Social Approver services.

            • Legal Obligations: We may disclose information if required by law, regulation, or legal process.

            • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

            • With Your Consent: We may share information when you give us explicit permission to do so.

          4. Cookies and Tracking Technologies

          We use cookies and similar tracking technologies to enhance your experience across our products.

              • Essential Cookies: Required for the platform to function, including authentication and session management across our website, AI Chatbot Builder, Social.Kadefy.ai, and Kadefy MarketingOS – Social Approver.

              • Analytics Cookies: Help us understand how visitors interact with our products so we can improve them.

              • You can control cookies through your browser settings. Disabling cookies may affect some platform functionality.

            5. Your Privacy Rights

            Depending on your location, you may have certain rights regarding your personal information. Under the General Data Protection Regulation (GDPR), EU residents have the following rights:

                • Right of Access: Request a copy of the personal data we hold about you.

                • Right to Rectification: Request correction of inaccurate or incomplete data.

                • Right to Erasure: Request deletion of your personal data (“right to be forgotten”).

                • Right to Restrict Processing: Request that we limit how we use your data.

                • Right to Data Portability: Request your data in a structured, machine-readable format.

                • Right to Object: Object to processing of your data for direct marketing or legitimate interests.

                • To exercise any of these rights, contact us at info@kadefy.ai. We will respond within 30 days.

              6. Data Security

              We take the security of your data seriously and implement appropriate measures to protect it across all of our products and services.

                  • All data is encrypted in transit using HTTPS/TLS.

                  • Access to production systems is restricted to authorized personnel only.

                  • We conduct regular security reviews of our infrastructure and code.

                  • While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

                7. Third-Party Websites and Platforms

                Our products integrate with and may contain links to third-party websites, platforms, and services, including but not limited to TikTok, Instagram, Facebook, and other social media platforms. We are not responsible for the privacy practices or content of these external services. We encourage you to read the privacy policies of any third-party services you connect to or visit.

                8. Our Products and Services

                This Privacy Policy applies to all products and services offered by Kadefy.ai, including:

                    • AI Chatbot Builder – Our AI-powered chatbot creation and management tool, allowing users to build and deploy chatbots with custom knowledge bases.

                    • Social.Kadefy.ai – Our social media management platform for scheduling, publishing, and managing content across multiple social channels (https://social.kadefy.ai)

                    • Kadefy MarketingOS – Social Approver – Our content approval application available on third-party platforms (including TikTok), enabling our customers to review, comment and approve social media content before publishing.

                    • Embeddable Widgets – Chat widgets and other components that can be integrated into third-party websites.

                  Each product may collect and process data specific to its functionality as described in section 1 of this policy.

                  9. Changes to This Privacy Policy

                  We may update this Privacy Policy from time to time to reflect changes in our practices, products, or applicable laws. When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically. Your continued use of any of our services after any changes constitutes acceptance of the updated policy.

                  10. Contact Us

                  If you have any questions about this Privacy Policy or our data practices, please contact us:

                  Kadefy.ai

                  Tradename of JMDJ Beheer B.V.

                  Pieterstraat 6, 2513BX Den Haag, Netherlands

                  Email: info@kadefy.ai

                  Website: https://kadefy.ai

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